terms & conDITions

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As a guest at The Highest Finca we ask that you read and adhere to the following campsite terms and conditions. As the person making the booking, you have the responsibility to inform all users on your pitch of these terms and conditions; which must be adhered to by all of our guests. Our terms and conditions have been put in to place to ensure that everyone has an enjoyable stay with us.

Bookings

No refunds will be available once your booking has been made under any circumstances.
Customers may change the date or details of their booking, for which there will be a £10.00 administration charge.
Bookings cannot be changed or moved on the day you are due to arrive.
Please be aware when making your booking that the weather is not guaranteed. Bookings cannot be changed because of a bad weather forecast if your arrival is within five working days. There is plenty to do around the site in bad weather.
We have a 1 night minimum stay policy in place for all pitches.
Bookings must be made at least 24 hours in advance; full payment is taken on arrival.
For cash bookings we offer a £2.00 per night discount.
Any additional people being added to your booking is charged an extra £5.
Children under the age of 21 are not permitted in any area of the site at any time.
2-8 people group bookings can be made. Please contact the office before making your booking of 8 people to discuss.
Strictly no generators on site – they cannot be used on the site under any circumstances.
No gazebos are allowed anywhere on site.
We reserve the right to re-site any pitch for essential maintenance work or due to adverse weather and/or the ground conditions. Notice will be given wherever possible.
Check out time is no later than 15:00.

Pitches

All pitch numbers are clearly marked out with the pitch number located on wooden signs.
All pitches are allocated to you when you book and you will be shown to your pitch on arrival.
You will be given a map at check in; on which the receptionist will show you where your pitch is located.
The pitches are surrounded by wildflower and long grass.
Please ensure that you pitch correctly, you will be asked to move your tent if it is not on the correct pitch or is too far out of the guidelines.
Tents must be 6m apart; even if you are camping with other people on another pitch near to you.

Bikes

Electric bikes and electric scooters are not permitted to be used on the track.
Helmets are recommended to be worn at all times.
All users must ensure that they ride sensibly and carefully and do not obstruct other users.
Riding bikes is not permitted on the site and you will be asked to dismount or leave if you are found to be riding on site.
The Highest Finca do not take any responsibility for any damage or loss when bikes are on site.

Quiet Time

There is a 11.00pm curfew on parties, barbecues, music and noise on any day where there is no events.
Any guests who make excessive noise after 11.00pm will be asked to leave the site.

BBQs/Fire

Fires and Fire Pits are provided by the site, you are not permitted to bring your own.
Wood is not available on site.
Charcoal or Gas BBQs are allowed.
All BBQs must be raised off the ground.
Bricks to put disposable BBQs are available; they can be found near the large bin areas. Please ask one of the wardens if you cannot locate any and they will assist you. We ask that you return the bricks when you have finished with them.
Ensure that all BBQs are fully extinguished before they are placed into a waste bin.
NEVER place a BBQ in or near a tent, awning, caravan or motorhome. Even a cooling BBQ gives off poisonous carbon monoxide (CO), which can kill.
Fire extinguishers are provided on the campsite as shown on the site map, please make yourself aware of where your nearest fire point is.

Waste

All household and food waste is to be placed into the bins provided. Please ensure that all regular waste is placed inside a bag and that the bag is tied before being placed in the bins.
Please put food waste in the compost bins provided.
Please do not dispose of your waste in the washing up area; these bins are for scraps only; when washing up.
Only household and food waste is to be disposed of in the site bins. Items such as broken tents, chairs and camping equipment must be taken home with you.
Anyone found to be disposing of waste, other than household or food waste, will be charged for the waste collection.

Security

Emergency access is available.
You will not be allowed to enter the site unless you have checked in.
Still, digital or video photography is not permitted in the facilities areas.
We will on occasions take photographs and/or videos around the site to be used for advertising, our website and social media pages. If you do not wish to appear in such photographs, then please inform the member of staff taking the photograph.
All handovers of items must be done outside the reception area.

Vehicles/Driving

There is a 10mph main road speed limit in place.
There is allocated parking outside of the site, along a gated private drive.
If you need to leave the site between 21:00 and 05:00 please ensure that you let us know in advance.
Strictly no drink driving; drink driving laws apply on all areas of the site.
Non driving licence holders are not permitted to drive anywhere near the site.
You are not permitted to undertake driving lessons on the site.
Sign written vans/commercial vehicles are not permitted.
Highways vans/vehicles with chevrons are not permitted.
Loud exhaust vehicles are not permitted.
The car park is only available for paying customers.
Electric cars cannot be charged near or on the site; we do not have any specialised charging points.
Electric or petrol motorbikes, E scooters, hoverboards, segways, go-peds, powered unicycles and u-wheels are not permitted to be used on the site.
No motorbikes, scooters, quad bikes, motorised or remote-control vehicles are to be used on the site.
Cyclists must not put their bikes close to individual pitches; they must stick to their own pitch or the main paths.
Bicycles can only be ridden during daylight hours; we advise the use of helmets at all times.
Bicycles must be parked safely, securely and sensibly on your pitch.
Bicycles are kept on site at the owner’s risk.

Dogs

Well behaved dogs are welcome on the campsite; however, they must be kept on a lead at all times due to wildlife in the area.
Long leads are permitted.
Dogs listed on the Dangerous Dogs list are not permitted on the campsite.
Dogs are permitted to be tied to a dog lead post on your pitch. Please ensure that they cannot move out of your pitch area and onto another pitch.
You must clean up after your dog in all areas of the site, including the enclosed dog walking area.
Dogs are not to be left unattended on the site at any time.
Dogs are not permitted on the fields surrounding the campsite; please be aware that some of the fences are electric.
Dogs are not permitted to go in the facilities block at any time, with the exception of assistance dogs.
You must not use any of the wash facilities or drinking taps to clean your dog.
Dogs are not permitted to enter the shop/reception at any time, with the exception of assistance dogs.
Should your dog be considered a nuisance or dangerous by management; you will be asked to remove them from the site immediately. You, as a dog owner, are responsible for your dog and it’s behaviour.
We take no responsibility for any injuries caused to any animals whilst on the site.
Please ensure that no dog mess is left on your pitch or in the surrounding area at all times through your stay. Please check when you are leaving that all the mess has been cleaned up.

Health & Safety

Unacceptable, offensive or illegal behaviour will not be tolerated under any circumstances. We may ask you, or any member of your party, to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm or impair the comfort or safety of other customers, staff or the general public, or is likely in our belief, to breach any of our terms and conditions. No refunds or compensation will be given in these circumstances.
Drugs will not be tolerated under any circumstances, if you appear to be using drugs of any kind then you will be asked to leave the site and the police will be contacted immediately.
You must be 18 or over to consume alcohol on site.
Smoking and vaping is not permitted in any of the campsite buildings such as the communal areas, the shop and any facilities block.
Smoking is highly discouraged anywhere on site.
Fireworks, Chinese lanterns and all items deemed as offensive weapons (such as guns, knives, laser pens etc) are not permitted on site.
Confetti cannons are not permitted to be used on site.
Drones and metal detectors are not permitted to be used on site.
Aerials and satellite dishes must not be attached to any of The Highest Finca’s property.
Projectors and screens are not permitted to be used on site.
Anyone found to be tampering with equipment will be removed from the site immediately, along with the rest of their party. The cost of repairing any damage caused will be the responsibility of the person/s named on the booking.
Tents or vehicles are not permitted to be washed on site.
Any item that causes an obstruction to the grass cutter or strimmer will be removed from the pitch and disposed of if not collected.
Self-standing rotary washing lines are not permitted.
Trampolines, swings, slides, water slides, large paddling pools, ball pools, hot tubs, bouncy castles or large outdoor play equipment are not permitted on site.
Water balloons and confetti are not permitted to be used on site, they are both extremely harmful to the birds and wildlife.
Flags and pole lights are permitted; however, pole lights must be switched off by 10.00pm. This is to stop invasion of light privacy into awnings and tents.
Please be advised the site is only lit on exits, paths and facilities at night. Proceed with caution in unlit areas.
The management is not responsible for any accidents or injuries in unlit areas.
Under no circumstances can any trees or hedges be cut.
Please do not climb up any trees or cause any damage, some of our trees are protected.
Guests must not carry out any trade or business from the site.
Guests must not carry out any sales or exchanges of any kind on the site.
Please ensure sensible footwear is worn while on site due to the presence of gravel and uneven surfaces.
We recommend that you use appropriate footwear and exercise caution during events of inclement weather. Areas of the site may become slippery due to factors such as rain, ice or mud.
The management is not responsible for any accidents of injuries resulting from inappropriate footwear.
All accidents must be reported to a member of staff at reception and documented in the accident book.

Visitors To Events/Workshops

Visitors must check in; they must be pre-booked and cannot just turn up. This is on a first come, first served basis during busy times.
Visitors must arrive no later than two hours before the end of the session time.
Please ensure that you have your visitors name, mobile contact number, car registration number when booking them in and payment must be made at the time of booking.
Visitors must leave on time at the end of the session. Please ensure that you end all activities, such as a BBQ, with plenty of time before the session ends.
Visitors that haven’t purchased camping are not permitted to stay overnight and must take their car off site.
Any visitors who arrive that haven’t been pre-booked will not be allowed access to the site. Due to data protection we are unable to contact you if a visitor turns up without being booked on.
Anybody found to be bringing visitors on to the site without registering them at reception will be instantly asked to leave; alongside all of their party. Due to health and safety recommendations, this will be taken very seriously.
Visitor rules also apply to our seasonal pitches.
Please ensure that you advise your family and friends of the changes so that they do not have a wasted journey.

Disclaimers

We do not have mains electric on site, only solar electric and mains water.
We take no responsibility for any failure to the electric or water supply due to acts of God, adverse weather conditions etc.
Any failure to the electric or water supply will be dealt with as a priority; however, please be aware that it may be an issue out of The Highest Finca’s control and there may be a time delay whilst waiting for an engineer to attend the site and conduct the repair, this could be up to 48 hours.
Any tents or vehicles and their contents left unattended at any time are not the responsibility of The Highest Finca and are left at the owners’ risk.
The Highest Finca and its employees shall not be held responsible for any accident, loss, damage or theft to persons, vehicles, tents, contents or accessories, however caused.
Any damage caused by acts of God or any other circumstances to personal belongings is not the responsibility of The Highest Finca or its employees.
The main person named on a booking is responsible for the entire party for the duration of their stay. This person will be the main point of contact and is responsible for ensuring that all members of their party are familiar with and adhere to the terms and conditions.
Any damage caused by guests must be paid for. The main lead on the party is responsible for any payments that are to be made due to damage.
Any deliberate damage made by an individual or group will result in the entire party being asked to leave the site immediately.
Any guest causing a nuisance, being irresponsible or a danger to others will be asked to leave immediately and will be banned from coming back to stay at The Highest Finca. Any future bookings they have made will be null and void and are non-refundable.
The management reserves the right to refuse admission to the site for any person, fees are non-refundable.
The management reserves the right to make changes to the terms and conditions at any time.

We expect all of our staff and guests to act in a courteous and considerate manner to anyone staying, visiting or working at The Highest Finca.
Threatening behaviour of any kind towards our staff will not be tolerated.

Thank you for reading through and we hope you enjoy your time with us.

THE HIGHEST FINCA

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FINCA

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